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Wapi documentation

## Subscription Management

#### Welcome to WAPI!

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#### 1. Overview

The Subscription Management feature is the central hub for managing your Wapi platform plan, billing details, and service limits. It provides real-time visibility into feature consumption, ensuring you remain within your operational capacity while offering flexible paths for scaling your business communication infrastructure.

###### Centralized Control

Manage plans, billing cycles, and payment methods in one unified interface.

###### Real-time Tracking

Monitor usage limits for contacts, campaigns, and AI agents with live progress bars.

###### Flexible Scaling

Upgrade or downgrade ties instantly to align with your business growth.

#### 2. Dashboard Infrastructure

The dashboard is segmented into high-impact cards designed for immediate operational clarity.

###### Current Plan Details

Displays your active service tier and lifecycle status.

- Plan Name: Your current tier identifier (e.g., "Plan 1").
- Status: Indicators for Active, Expired, or Canceled status.
- Renewal Date: The exact date for the next automated billing cycle.

###### Usage Analytics (Operational Vectors)

Granular tracking of 12+ feature consumption metrics.

###### Quantified Metrics

- Contacts: Total unique users in your CRM.
- Bots: Count of Template and Message bots deployed.
- Campaigns: Total active marketing broadcasts.
- Staff Members: Authorized agent seats.
- Conversations: Monthly message thread count.
- Assets: Bot Flows, Broadcasts, and Canned Replies.

###### Unlimited Features

- REST API Access
- Webhook Support
- Priority Support Channels

#### 3. Billing & Lifecycle Protocol

###### Financial Records

Monitor how your account is funded and billed.

- Payment Type: Origin of subscription (e.g., Admin Generated / Manual).
- Amount Paid: Total dollar value of the current cycle.
- Billing Type: Cycle frequency (e.g., One-time / Monthly).
- Next Billing Cycle: Real-time countdown to the next charge date.

###### Plan Modification Workflow

Access the Manage Plan modal to synchronize capacity with demand.

###### UPGRADE

Instantly scale limits and unlock enterprise features.

###### DOWNGRADE

Optimize costs by moving to a lighter service tier.

###### CANCEL

Terminate recurring billing and lock feature access.

#### 4. Strategic Governance

- Usage buffer: Monitor Usage Analytics weekly; upgrade when reaching 85% capacity to prevent service interruption.
- Limit Hierarchy: Note that downgrading may restrict access to complex features like Bot Flows or Webhooks.
- Renewal Clarity: Billing is transparent; the "Next Billing Cycle" card always reflects the upcoming commitment date.

Troubleshooting: If features are inaccessible, verify the Status in the Current Plan card is set to Active and credit balance is sufficient.