Introduction - Wapi documentation

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WAPI Documentation

## Powerful WhatsApp Marketing & Automation Platform for Modern Businesses

#### Welcome to WAPI!

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### WAPI – Complete WhatsApp Marketing & Automation SaaS Platform

WAPI is a powerful cloud-based WhatsApp marketing and automation platform designed as a complete SaaS solution. Manage customer conversations, automate workflows with AI-powered chatbots, broadcast messages, integrate with third-party services, and scale your WhatsApp business operations—all from one unified dashboard.

Built for businesses of all sizes, WAPI transforms WhatsApp into a comprehensive customer engagement platform with enterprise-grade features, security, and scalability.

#### Smart Customer Conversations

Manage all WhatsApp conversations in one unified inbox with quick replies, canned responses, and conversation tagging.

#### AI-Powered Chatbots

Automate customer service with intelligent chatbots that handle FAQs, lead qualification, and 24/7 support.

#### Mass Broadcast Messaging

Send personalized bulk messages to customers, schedule campaigns, and track delivery rates with compliance tools.

#### Contact Management

Organize customers with tags, custom fields, segments, and import/export contact lists with advanced filtering.

#### Third-Party Integrations

Connect with CRM, e-commerce platforms, payment gateways, and marketing tools through webhooks and APIs.

#### Analytics & Reporting

Track campaign performance, customer engagement metrics, agent productivity, and generate detailed business reports.

#### Template Creation

Design and manage WhatsApp message templates with approval workflows, multi-language support, and template performance analytics.

#### Catalog Management

Create and manage product catalogs, sync with e-commerce platforms, enable shopping features, and track catalog performance metrics.

#### Multi-Tenant SaaS

White-label solution with custom branding, multi-user management, subscription plans, and scalable infrastructure.

WAPI comes with comprehensive documentation, developer APIs, and 24/7 support. Whether you're setting up your first campaign or scaling enterprise operations, our platform provides everything you need to succeed with WhatsApp marketing.

## What's Next?

Transform your customer communication with WAPI's powerful WhatsApp marketing platform!

### Prerequisite

System requirements and setup guide

### WAPI Installation

Complete platform setup and configuration

### Deployment

Cloud hosting, scaling, and production deployment