Top

Wapi documentation

## Subscriber Plans

#### Welcome to WAPI!

Get an AI summary of this page
ChatGPT Gemini Grok Perplexity

#### Subscription Lifecycle & Insights

The **Subscriber Plans** module centralizes customer relationship and recurring revenue management. It provides a real-time view of plan commitments, billing status, and service states across the platform.

View and manage customer subscriptions, payment status, and plan assignments.

#### 1. Manual Subscription Approval

When a user initiates a **Manual Subscription** (e.g., via Offline Payment), the system places the request in a pending state. Administrators retain full authority to review these transactions.

Accept Request

Approving the request immediately activates the subscriber's chosen plan and starts the billing cycle.

Reject Request

Rejecting the request prevents plan activation. Users are typically notified to provide valid payment proof.

#### 2. Data Architecture & Management

- Identity: Customer name and email verification.
- Plan Tier: Assigned subscription and billing frequency.
- Financials: Paid amount and gateway details.
- Timeline: Term validity with start/end timestamps.

Auditing: View granular logs & invoices.
Migration: Adjust tiers or billing frequency.
Governance: Stop renewals or extend access.

###### Key Benefits

- Billing Control: Rapid response to payment issues.
- Churn Risk: Proactive tracking of expiring terms.
- Data Hygiene: Real-time synchronization with gateways.

###### Troubleshooting

- Missing Entry? Refresh data or clear active filters.
- Status Mismatch? Verify gateway webhook connectivity.
- Failed Payment? Check primary payment method validity.