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Wapi documentation

## Keyword Trigger

#### Welcome to WAPI!

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ChatGPT Gemini Grok Perplexity

#### 1. Overview

Keyword Triggers are the intelligent triggers of the Wapi automation suite. By mapping specific user inputs—ranging from simple greetings to complex product inquiries—to predefined Response Resources, you can ensure your customers receive instant, accurate responses 24/7, without any manual agent intervention.

Precision Automation
Keyword Triggers eliminate response latency, providing users with the exact information they need the moment they ask for it.

#### 2. Matching Intelligence

Effective automation requires precise keyword matching logic. Wapi offers five sophisticated matching methods to ensure your triggers are both flexible and accurate.

###### Exact Match

Triggers only if the user message matches the keyword exactly, character for character.

"Price" "What is the price?"

###### Contains

Triggers if the keyword is found anywhere within the user's message.

"Send me the bill"

###### Partial Match (Typo Tolerance)

Uses fuzzy logic to handle slight variations or common typos in user input.

"Suport"

###### Starts / Ends With

Triggers if the message begins or ends with the specific keyword phrase.

"Order status"

#### 3. Provisioning Protocol

Follow this 3-step workflow to establish a new keyword-based automated response.

###### Step 1: Trigger Definition

- Navigate to Keyword Trigger and click + New Keyword Action.
- Enter multiple variations of your keyword (e.g., "Hi", "Hello", "Hey").
- Select your preferred Matching Method.

###### Step 2: Asset Assignment

- Choose the Response Resources you want to send (Text, Image, Template, etc.).
- Use the category tabs to filter and search your material library.

###### Step 3: Validation & Launch

- Review the Summary panel showing your keywords and linked assets.
- Click Create Action to push the automation to live production.

#### 4. Strategic Governance

###### Operational Synergy

- Conflict Resolution: If multiple keywords match a user query, the system triggers the most specific match first.
- Typo Management: Always enable Partial Match for critical support keywords to ensure users reach help even with misspelling.
- Multilingual Support: Add keyword variations in all languages your business supports (e.g., "Hi", "Hola", "नमस्ते").

Troubleshooting: If a keyword isn't triggering, verify that the Status is set to "Active" and check for overlapping keywords in higher-priority automation flows.