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Wapi documentation

## Catalogue Management

#### Welcome to WAPI!

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#### 1. Overview

Catalogue Management enables businesses to synchronize their Meta (Facebook) Business catalogs with the Wapi platform. This seamless integration allows you to showcase, manage, and sell products directly within WhatsApp conversations and automated commerce workflows.

###### Meta Sync

Seamless synchronization with Meta Commerce Manager assets.

###### Centralized Control

Manage all product listings from a single unified dashboard.

###### Conversational Commerce

Enable customers to browse and purchase products in real-time.

###### Automated Sales

Support automated selling workflows via AI and campaigns.

#### 2. Key Capabilities

Leverage the power of integrated commerce with these core functionalities:

- Sync Meta Catalog: Connect and import your existing Meta Business Manager catalogs.
- Linked Catalog Overview: View and manage all linked catalogs and their statuses.
- Product Management: Search, filter, and organize synced product data.

- WhatsApp Shareable: Use products directly in chats, campaigns, and chatbots.
- Commerce Workflow: Enable automated cart submissions and order creation.
- Real-time Updates: Regular sync ensures your platform data matches Meta listings.

#### 3. Meta Catalogue Integration

Follow these steps to connect your Facebook Business catalog with the platform.

###### Step 1: Connect Meta Account

Navigate to Catalogue settings and authorize your Meta (Facebook) Business account via OAuth.

###### Step 2: Select Catalogue

Choose the specific catalog from your Meta Commerce Manager that you wish to synchronize.

###### Step 3: Protocol Synchronization

Initiate the initial sync. The platform will import all product titles, IDs, pricing, and media assets.

###### Step 4: Link to WABA

Verify the link between your synced catalog and your active WhatsApp Business Account (WABA) for direct commerce messaging.

Requirement: Only approved and active catalogs from Meta Commerce Manager can be synced. Ensure proper admin permissions in Meta Business Manager.

#### 4. Operational Management

###### Manage Products

Once synced, access the "Manage Products" dashboard to review imported listings.

- View Listings: Review sync status, images, and pricing.
- Search & Filter: Quickly locate specific SKUs or categories.
- Listing Organization: Group products for various sales workflows.

###### Syncing Protocol

Product data is imported securely into the system for automation use.

Synced Attributes:

Product Names Media/Images Live Pricing Descriptions Availability

#### 5. Strategic Operational Governance

###### Deployment & Best Practices

- Multi-Channel Usage: Share products in Live Chat, AI-powered bots, and Broadcast campaigns.
- Source Integrity: Maintain your catalog in Meta Commerce Manager; Wapi ensures data synchronization.
- Conversion Focus: Use high-resolution media and accurate pricing to drive customer trust and sales.

###### Protocol Troubleshooting

- Missing Inventory: Verify that your catalogue is correctly linked to your WABA in Meta.
- Permission Error: Confirm "Manage Catalog" permissions are active in Business settings.
- Synchronization Lag: Allow time for the initial data fetch on large-scale catalogs.